Just in case
While energizersolar.com offers only the highest quality products at the most competitive prices, you may need to cancel an order or return a product for some particular reason.
Order Cancellations
Energizersolar.com does not charge any type of fee for cancellations if requested before we issue shipping instructions to our warehouse. We ship most items the same day the order is placed, often within minutes or the same hour of receiving the order. Therefore, we cannot guarantee that your order may be cancelled.
To confirm if your order may be cancelled, please contact our Customer Service Department by phone at 1.866.ENERSOL (363.7765) Monday to Friday, 8:30 am - 5 pm ET.
In the event your order has already shipped, we will be happy to accept a return under the conditions of our limited warranty (see above).
Returning Merchandise
Products can be returned direct to energizersolar.com only if a Return Manufacturer Authorization (RMA) is provided in advance. The Return Manufacturer Authorization must be clearly labeled on the outside of the package, or the package will be refused and returned to you. Energizersolar.com is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to us within 7 days of the date that the RMA was issued (you may ship by any method you choose). Please retain your shipping confirmation for proof of shipping within 7 days of RMA creation until you have received a refund or exchange from energizersolar.com for the returned product. Any return that is not shipped within the 7 day window will be refused, and the RMA will be null and void. For refunds on online orders, the purchase price will be refunded minus shipping and handling, minus a 10% restocking fee (minimum 10$, maximum 50$) on items that are returned into inventory if they are still it their original packaging and found to not be damaged in any way.
To obtain an RMA#, follow these instructions:
- Call Energizersolar.com customer service at 1.866.ENERSOL (363.7765).
- Secure your equipment inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
- Write your RMA number on the box in LARGE letters next to the shipping address. For example, RMA 1140.
- Ship the item to: 7075 Place Robert Joncas, Unit 131, Montreal, QC, Canada, H4M 2Z2.
Any unauthorized or improperly packaged merchandise will be returned to sender.
